Essential information for our patients
Everything you need to know about appointments, fees, and healthcare resources
Patient info & fees
We aim to make your experience as smooth as possible by providing clear information on our practice policies, fees, and appointment procedures. Whether you’re a new patient or a returning visitor, you’ll find useful resources here, including FAQs, new patient forms, and important healthcare links. Browse the sections below to find the information you need.
New patient form
If you are new to our practice, you can save time at reception by completing your new patient form in advance.
Click the link below to print the form and bring it with you to your appointment. Simply hand the completed form to our friendly reception staff on arrival.
Fee Schedule
Please note that our reception team cannot advise the exact fee you will be charged at the time of booking. The below fees and rebates are a guide only. The doctor will determine the Medicare item number to be charged on the day of your appointment based on the Length and Complexity of your consultation.
Cancellation Policy: A cancellation fee of $50 may apply for non-attendance or late cancellations.
Monday – Friday Appointment Fees:
Standard Appointment
5-20 Mins
Private Fee: $80 – $120
Rebate $43.90
A ‘Standard’ appointment is usually for one main issue/medical need.
Long Appointment
20-40 Mins
Private Fee: $110 – $200
Rebate $84.90
A ‘Long’ appointment is usually for more than one issue/medical need.
Extended Appointment
40-60 Mins
Private Fee: $150 – $350
Rebate $125.10
Extended Appointment
Skin Check Appointment
From $95
Please check details on booking with our reception team.
Saturday Appointment Fees:
Appointments on Saturdays at Mariners Medical are considered premium services and may attract a $20 – $40 higher fee than weekday appointments.
Mariners Medical FAQs
Do you Bulk Bill?
Mariners Medical is a mixed billing medical practice, with each doctor independently setting their own schedule of fees.
Some of the doctors provide Medicare Direct Billing for:
- Aged pensioners
- Health Care Card and Pension Card holders
- Children (aged 15 years of age or younger)
Please confirm with reception about any out of pocket costs with your appointment.
Appointments
This surgery operates on an appointment-based system, however, walk in patients and urgent patients will be triaged.
If you require a long consultation, please advise reception when booking.
Telehealth appointments may be available upon eligibility, please discuss with reception.
If you are unable to attend your appointmen, please advise us on 4356 2555.
Patients can book appointments online through our website.
If our patients require a home visit, please speak with our friendly reception staff to arrange with available Doctors.
Can I ask to see a female doctor?
Yes, we have female doctors available at Mariners Medical.
Some of our female doctors are taking new patients. Please check on our website or speak to reception for more information.
Do you open late nights and weekends?
We are open until 6 pm Monday to Friday and from 8:30 am to 12:00 pm on Saturdays.
What is the latest appointment time available?
The latest appointment is typically 4:45 pm Monday to Friday and 11:45am on Saturdays.
Appointment times may vary depending on doctor availability. Please contact reception to confirm the latest available time.
How much does it cost to see a doctor?
Mariners Medical is a mixed billing medical practice, and each doctor independently sets their own fees.
The cost of your appointment will depend on:
- The doctor you are seeing
- The length and type of your consultation
- Your individual circumstances
For more details on fees, please contact our reception team.
Telephone communication
Telephone calls to doctors will only be put through in the case of emergency. All other calls will be returned outside of consult hours.
Our staff are trained to triage the urgency of all calls and will contact a doctor accordingly.
Results cannot be provided over the phone without an appointment, as our reception staff do not have access to your medical records.
An appointment needs to be booked with your Doctor to discuss your results. Telehealth consultations may be available, subject to availability and your Doctor’s clinical preferences.
If your results require follow-up, our nurse will contact you to arrange an appointment with your doctor.
Do you offer travel vaccinations?
Yes we do offer travel vaccinations.
To ensure you receive the appropriate vaccinations for your travel destination, please contact our reception team to book an appointment with a doctor.
Is there public transport near the practice?
Can I have blood tests collected on-site?
Yes, Douglass Hanly Moir (DHM) operates a collection centre conveniently located next to our practice.
For more information on services and hours, please refer to the Services – Pathology section.
To find other DHM collection centres, visit: DHM Locations
How will my referral be forwarded?
If I have a language barrier or hearing difficulties how can you assist me?
If you need a language translator, please contact Translating & Interpreting Services at 131 450 to arrange assistance for your consultation.
For sign language support or assistance with any hearing impairment, call National Auslan at 1800 246 945 to arrange for an interpreter to be available during your consultation.
Helpful resources for your health
Find quick access to trusted health information and services. From women’s and men’s health to chronic disease management, preventative care, and minor procedures, these links provide useful resources to support your well-being.
Patient resources and health services
Find useful links to support your health. Access physiotherapy, podiatry, clinical Pilates, and other services through our Coast Sport partners, plus more patient resources to help with your care.