Frequently Asked Questions

In a hurry?  Below are some questions very frequently asked of our reception staff.  If your question is not found below, please call one of our friendly reception staff (check the contact section of your practices site)

Do you Bulk Bill?


Our practice is a mixed-billing practice. Children (classifed by Medicare as those under 16 years of age) are directly billed to Medicare. Some of our doctors provide Medicare Direct Billing for: * Aged Pensioners * Health Care and Seniors Health Care card holders Please confirm with reception regarding any out of pocket costs associated with your appointment.




Can I request a female doctor?


Yes, we have female doctors available. We also have female doctors available at our other practice Tuggerah Medical Centre. Appointments can be made subject to availability.




What is the latest I can make an appointment?


The latest appointment is usually 5:30 pm Monday to Friday, 4:45 pm Saturday and 2:45pm Sunday. (These times are subject to change due to doctor availability - please contact reception to confirm).




What is the cost to see a doctor?


The cost will vary depending on the nature of the appointment, the doctor seeing you and the individual circumstances of the patient. These costs can be confirmed with reception staff whilst you are making your appointment.




Can I get my results over the phone?


Not without an appointment as our reception staff do not have access to your results.

An appointment needs to be booked with your Doctor to discuss your results. Telephone consultations may be available, subject to availability and your Doctor's clinical preferences.

If your results are abnormal our nurse will contact you to make an appointment with your Doctor.




Do you open late nights and weekends?


Yes. We are open until 6pm Monday to Friday, 1pm to 5pm Saturdays and 9am to 3pm Sundays.




Do you do travel vaccinations?


Yes we do offer travel vaccinations including Yellow Fever. Please contact our receptionist to book an appointment with a Doctor first to discuss what vaccinations are recommended for your travel destination.




Is there public transport near the Practice?


Yes. There is a connecting bus service available from Tuggerah Railway Station. The bus stop is in very close proximity to the medical complex.




Can I have blood tests collected on site?


Currently, the Douglass Hanly Moir (DHM) collection centre onsite are only conducting COVID testing.

This testing is run as a drive through clinic in the Ambulance Bay outside pathology and our medical centre.

Due to infection control protocols, all other pathology collection is currently not being performed at this site. The closest collection centre is at the Tuggerah Medical Centre.

For a full list of DHM collection centres, visit: https://www.dhm.com.au/locations/




How will my referral be forwarded on?


Patients are responsible for making their appointment and taking the referral with them when they attend. If you need your referral sent to your Specialist before your appointment, please ask reception at the conclusion of your appointment with your Doctor.




If I have a language barrier or hearing difficulties how can you assist me?


If you require a language translater, call Translating & Interpreting Services on 131 450 to organise for assistance at your consultation. If you require a person to use sign language or assistance with any other type of hearing impairment, call National Auslan on 1800 246 945 to organise this to be available at your consultation.