Frequently Asked Questions


In a hurry?  Below are some questions very frequently asked of our reception staff.  If your question is not found below, please call one of our friendly reception staff (check the contact section of your practices site)

Do you Bulk Bill?

Direct billing to Medicare is available with our doctors for: * Aged Pensioners * Children under 16 years of age * Health Care card holders (with some doctors)

Can I request a female doctor?

Yes, we have a female doctor available at our practice here at Mariners Medical together with our other practices at Toukley Family Practice, Tuggerah Medical Centre and Warnervale GP Super Clinic. Appointments can be made subject to availability.

What is the latest I can make an appointment?

The latest appointment is 5:45 pm Monday to Friday and 4:45 pm Saturday. (this may change due to doctor availability - please contact reception to confirm)

What is the cost to see a doctor?

The cost will vary depending on the nature of the appointment, the doctor seeing you and the individual circumstances of the patient. These costs can be confirmed with reception staff whilst you are making your appointment.

Can I get my results over the phone?

No, our reception staff do not have access to your results. An appointment needs to be booked with your Doctor to discuss your results

If your results are abnormal our Registered Nurse will contact you & make an appointment with your Doctor to discuss the results

Do you open late nights and weekends?

Yes. We are open until 6pm Monday to Friday, 1pm to 5pm on Saturday. (we are currently closed on Sundays until further notice).

Do you do travel vaccinations?

We do offer travel vaccinations including Yellow Fever. Please contact the receptionist to book an appointment

Is there public transport near the Practice?

Yes. There is a connecting bus service available from Tuggerah Railway Station. The bus stop is in very close proximity to the medical complex.

Can I have blood tests collected on site?

Yes, Douglass Hanly Moir are on site

How will my referral be forwarded on?

The patient is responsible for making their appointment and taking the referral with them when they attend.

If I have a language barrier or hearing difficulties how can you assist me?

If you require a language translater, call Translating & Interpreting Services on 131 450 to organise for assistance at your consultation. If you require a person to use sign language or assistance with any other type of hearing impairment, call National Auslan on 1800 246 945 to organise this to be available at your consultation.