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Frequently Asked Questions

In a hurry?  Below are some questions very frequently asked of our reception staff.  If your question is not found below, please call one of our friendly reception staff (check the contact section of your practices site)

  • Do you Bulk Bill?
    Mariners Medical is a mixed billing medical practice, with each doctor independently setting their own schedule of fees. Some of our doctors provide Medicare Direct Billing for: * Aged Pensioners * Health Care and Seniors Health Care card holders * Children (aged 15 years of age of age or younger) Please confirm with reception regarding any out of pocket costs associated with your appointment.
  • Can I request a female doctor?
    Yes, we have female doctors available at Mariners Medical. Some of our female doctors are taking new patients, please refer to our website or speak to reception for more information.
  • What is the latest I can make an appointment?
    The latest appointment is usually 5:30 pm Monday to Friday and either 3:45 pm or 4:45 pm on Saturdays. Appointment times are subject to change due to doctor availability - please contact reception to confirm.
  • Do you open late nights and weekends?
    Yes. We are open until 6 pm Monday to Friday & alternative Saturdays 8:30 am - 5 pm
  • What is the cost to see a doctor?
    Mariners Medical is a mixed billing medical practice, with each doctor independently setting their own schedule of fees. The cost of your appointment will vary depending on the nature and length of the appointment, the doctor you are seeing and the individual circumstances of the patient. These costs can be confirmed with reception staff whilst you are making your appointment.
  • Can I get my results over the phone?
    Not without an appointment as our reception staff do not have access to your results. An appointment needs to be booked with your Doctor to discuss your results. Telehealth consultations may be available, subject to availability and your Doctor's clinical preferences. If your results are abnormal our nurse will contact you to make an appointment with your Doctor.
  • Do you do travel vaccinations?
    Yes we do offer travel vaccinations. Please contact our receptionist to book an appointment with a Doctor first to discuss what vaccinations are recommended for your travel destination.
  • Is there public transport near the Practice?
    Yes. There is a connecting bus service available from Tuggerah Railway Station. The bus stop is in very close proximity to the medical complex.
  • Can I have blood tests collected on site?
    Yes, Douglass Hanly Moir (DHM) run a collection centre conveniently located next to our practice. For further information and hours, please see Services - Pathology For a full list of DHM collection centres, visit: https://www.dhm.com.au/locations/
  • How will my referral be forwarded on?
    Patients are responsible for making their appointment and taking the referral with them when they attend. If you need your referral sent to your Specialist before your appointment, please ask reception at the conclusion of your appointment with your Doctor.
  • If I have a language barrier or hearing difficulties how can you assist me?
    If you require a language translater, call Translating & Interpreting Services on 131 450 to organise for assistance at your consultation. If you require a person to use sign language or assistance with any other type of hearing impairment, call National Auslan on 1800 246 945 to organise this to be available at your consultation.
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